We want every bulb and seed we ship to grow. If something goes wrong, here is exactly how we make it right.
Our Sprout Guarantee
If your bulbs fail to sprout in their first season despite proper planting, we will replace them or refund you. To claim, send us your order number and a photo of the planting area within 30 days of the expected sprout date. We do not ask you to dig anything up.
Damaged or Incorrect Orders
If your order arrives damaged, mouldy or different from what you ordered, contact us within 7 days of delivery with a photo. We will ship a replacement at our cost — no return required.
Unopened Returns
Unopened, unused orders can be returned within 30 days of delivery for a refund of the product price. Return shipping is the customer’s responsibility unless the item was faulty. Because bulbs and seeds are living products, we cannot accept returns of opened, planted or partially used stock.
How to Request a Replacement or Refund
- Email us or use our contact page with your order number.
- Include a photo of the product or planting area.
- We reply within one business day with a resolution.
Refund Timeline
Approved refunds are issued to your original payment method within 5–10 business days. Your bank may take a few additional days to post the credit.
What Is Not Covered
- Bulbs planted at the wrong depth, in waterlogged soil, or at the wrong time of year.
- Damage from animals, frost heave, herbicides or garden pests.
- Seeds that fail because pretreatment instructions were not followed.
- Live plants damaged by shipping delays caused by incorrect addresses.
If you are unsure whether your situation is covered, ask us. We would rather help you grow something than argue about a policy.